Question 1

Where are you based?

Accepted Answer

Our physical store is based in Cubao Expo Unit 04b, Quezon City Philippines. We are in between The Twelfth House and Brewman Coffee.

Our store schedule is Wed-Sun 2pm-8pm.

Question 2

How can I order online?

Accepted Answer

Step 1. You can order via our website. 
Step 2. Message us on instagram. Kindly include your order number and date of your order. We will send you our payment method to accomplish your order.

We deliver thru J&T and our cutoff for orders is every friday 3pm.
Please expect your orders within 1-2 weeks upon confirming each order. 
For rush orders within metro manila, kindly contact us in instagram during our store hours in Cubao Expo.

Please be patient for the response as we are a small team, we well get to your order as soon as one of us is available.  :)

Question 3

What are your products made of?

Accepted Answer

Our products are created through the process of 3D printing. We use only high quality PLA filament to ensure vibrant colors and durability of our products.

Care Instructions: 
1. Temperature Sensitivity
Avoid high heat: PLA softens around 60°C (140°F), so don’t leave prints in hot cars, direct sunlight, or near heat sources.
Use gentle warm water: Avoid hot water if cleaning, as it can deform the print.
2. Cleaning & Maintenance
Dust removal: Use a soft brush, compressed air, or a damp microfiber cloth.
Mild cleaning solutions: Use water with mild soap, but avoid strong solvents (acetone, alcohol, etc.), as they can damage the surface.
Avoid scrubbing: Rough cleaning can wear down details.

Question 4

I ordered recently and experienced a defect. Do you accept replacements?

Accepted Answer

A: At Solana Atelier, we are committed to ensuring the highest quality for our artisan keycaps. If you have received a product with a defect, we sincerely apologize for the inconvenience.

Yes, we do accept replacements for defective items. Please keep in touch with us within 7 days of receiving your order, and provide detailed information about the defect along with any relevant photos.

Our team will assess the issue and guide you through the replacement process. Your satisfaction is our top priority, and we strive to make sure every product meets your expectations.

Question 5

Can I return a product?

Accepted Answer

www.solanaatelier.com/shipping-returns

If a product is defective or you are unsatisfied with the purchase, all returns must be processed within 7 days of purchase. you may contact us thru Instagram for processing of returns.

Question 6

When is your next event?

Accepted Answer

Kindly check our socials for announcements for future pop ups near you.

Hope to see you next time!

Question 7

Do you accept wholesale orders?

Accepted Answer

You may contact us thru solana.expo@gmail.com for orders regarding wholesale.

FAQ

Frequently asked questions