FAQ

Step 1. You can order via our website.

Step 2. Message us on instagram. Kindly include your order number and date of your order. We will send you our payment method to accomplish your order.

We deliver thru J&T and our cutoff for orders is every friday 3pm.
Please expect your orders within 1-2 weeks upon confirming each order.
For rush orders within metro manila, kindly contact us in instagram during our store hours in Cubao Expo.

Please be patient for the response as we are a small team, we well get to your order as soon as one of us is available. :)

Our products are created through the process of 3D printing. We use only high quality PLA filament to ensure vibrant colors and durability of our products.

Care Instructions:

1. Temperature Sensitivity

Avoid high heat: PLA softens around 60°C (140°F), so don’t leave prints in hot cars, direct sunlight, or near heat sources.

Use gentle warm water: Avoid hot water if cleaning, as it can deform the print.

2. Cleaning & Maintenance

Dust removal: Use a soft brush, compressed air, or a damp microfiber cloth.

Mild cleaning solutions: Use water with mild soap, but avoid strong solvents (acetone, alcohol, etc.), as they can damage the surface.

Avoid scrubbing: Rough cleaning can wear down details.

A: At Solana Atelier, we are committed to ensuring the highest quality for our artisan keycaps. If you have received a product with a defect, we sincerely apologize for the inconvenience.

Yes, we do accept replacements for defective items. Please keep in touch with us within 7 days of receiving your order, and provide detailed information about the defect along with any relevant photos.

Our team will assess the issue and guide you through the replacement process. Your satisfaction is our top priority, and we strive to make sure every product meets your expectations.

Frequently asked questions

Where are you based?

How can I order online?

What are your products made of?

I ordered recently and experienced a defect. Do you accept replacements?

Can I return a product?

When is your next event?

Do you accept wholesale orders?